Service

Service

We offer comprehensive services from technical service through optimization and accessories to training.

SHW Service-Hotline
Phone: +49 7361 5578 765
Fax: +49 7361 5578 779
helpline@shw-wm.de

Technical Services

From teleservice to optimisation of machine geometry and preventive maintenance up to crash insurance – with SHW, your machine is in the best of hands. Based on decades of experience, SHW Werkzeugmaschinen provides an extensive range of services and contracts. This includes all service components to ensure peak operational performance of your machine. In addition, we also offer attractive discounts on our service contracts. For more information please contact us directly.

We are close to you – as part of our teleservice, we have a team of experienced service technicians to help you worldwide within minutes – expertly and reliably. In many cases malfunctions can be resolved via remote diagnostics. Often avoiding a costly on-site visit. This minimises the downtime of your machine.

Your benefits

  • immediate competent and reliable help via professional remote diagnostics
  • cost savings by minimizing downtimes
  • direct spare parts service

Our services

  • remote diagnostics through in-house experts
  • reliable troubleshooting via remote maintenance (VPN or modem)
  • direct intervention in machinery parameters or control programmes for repair
  • for troubleshooting possible

Remote diagnostics
Monday to Thursday  7 a.m. to 5 p.m. (CET)
Friday                           7 a.m. to 4 p.m. (CET)

Even outside our core hours we won’t abandon you with your assignments. Our helpline is manned by a competent SHW Werkzeugmaschinen team who are there to provide assistance and support in finding solutions by telephone. Should it not be possible to remedy the malfunction in this manner, precise details are handed to the relevant member of our staff who will work to resolve the issue in a prompt and targeted manner.

Your benefits

  • extended availability of our service personnel
  • immediate competent and reliable help

Our services

  • helpline support by in-house experts
  • competent contact partner also outside business hours
  • telephone support in the event of malfunctions
  • prompt, targeted solutions if no immediate help possible

Helpline
Monday to Friday  4 p.m. to 9 p.m. (CET)
Saturday         7 a.m. to 3 p.m. (CET)

The risk of unexpected downtime is minimised through regular and professional inspections performed by an SHW Werkzeug- maschinen expert, which in turn increases productivity of your plant. Service intervals for inspection of all relevant components are scheduled according to your wishes. We provide detailed documentation so that you know the current state of your machine at any given time and are professionally informed of any necessary repairs.

Your benefits

  • minimised risk of unscheduled system downtime
  • increased productivity
  • higher machine availability
  • predictable machine capacity
  • information regarding current machine condition
  • value of machine maintained

Our services

  • inspection at agreed intervals according to check-list
  • review of geometry (no adjustment)
  • compilation of a detailed report on actual condition
  • repair recommendation

Our experts automatically replace all machine wear parts as part of the regular maintenance. SHW Werkzeugmaschinen has defined these components based on many years of experience and analysis for every machine. We document in detail all actions performed by us. This helps our service technicians to quickly identify and resolve any possible source of error.

Your benefits

  • exchange of defective wear parts
  • automatic supply of essential spare parts
  • minimised risk of unscheduled system downtime
  • increased productivity
  • higher machine availability
  • predictable machine capacity
  • information regarding current machine condition
  • value of machine maintained

Our services

  • coordination on appropriate spare part management
  • inspection of contractually-defined functionality
  • complete responsibility for planning and execution of maintenance work
  • inspection at agreed intervals according to checklist
  • review of geometry (no adjustment)
  • compilation of a detailed report on actual condition
  • repair recommendation
The ideal service for the highest degree of precision. All our measuring equipment is calibrated and always in line with the current state of technology. Detailed documentation and evaluation of the results facilitate implementation of the necessary maintenance activities. As a result, we ensure troublefree operation and the highest degree of precision for your equipment. Your benefits
  • recovery of precision in accordance to acceptance report
  • maintenance of productivity
  • reduction of maintenance costs, downtime and reject parts
  • immediate adjustment in the event of deviations by our experts
Our services
  • comprehensive geometry check with different on-site tests
  • documentation and recording of action taken
Additional options
  • laser measurement
  • Renishaw Quick-Check
  • NC rotary axes measurement
You can be sure to be in good hands. The SHW safety service module cushions you from the effects of a machine crash, even if caused through the carelessness of one of your operators. We will gladly go through details with you at any time. Your benefits
  • full cost protection in the event of machine breakdown
Our services
  • assume responsibility for your costs for recovery of data and programmes (as agreed in the framework policy)
  • assume responsibility for leasing and rental costs during the repair (as agreed in the framework policy)
  • assume responsibility for costs of interruption in operation (as agreed in the framework policy)

Training

Take advantage of our expertise. In our SHW_akademie our experienced experts will take care of your employees’ advanced and further training. The seminars have been prepared in a practical and instructional way to convey the necessary expertise for optimal operation of your machine. Your benefits
  • well-trained and motivated staff
  • training directly on your machine or at the SHW_akademie
  • machine potential is optimally used
  • minimised risk of operator error
  • increased productivity
Our services
  • in-house training academy
  • practical transfer of knowledge
  • training by experienced, in-house coaches
  • programme courses for Heidenhain- and Siemens controls
  • servicing training
  • operator training

Training at the SHW_akademie focuses on servicing and mainte- nance work. The courses are designed to provide the mechanical and electronic basics that your maintenance staff must master for their job and are independent of machine and control systems. The target group are members of staff from sectors of preventive and corrective maintenance.

Your benefits

  • in-service maintenance of individual sub-assemblies is made possible
  • maintenance and repairs on the machine can be carried out by yourself
  • electrical faults can be localised by means of a circuit diagram
  • exchange of components and sub-assemblies is made possible
  • preventative maintenance procedures by your employees

Our services

  • practical training at the machine
  • high quality of the coaches through continuous education
  • high learning success thanks to small groups
  • flexible courses for your individual training requirements

The innovative product range provided by SHW_akademie means that you will have a quick and smooth start in professional CNC training. Are you providing instruction according to current and leadingedge industry demands?
We’d be pleased to offer advice.

Your benefits

  • better trained employees
  • full utilisation of machine potential

Our services

  • comprehensive range of programme courses and operator training
  • high standard of practical training
  • complete solutions from a single source

Optimisation and Accessories

Expand the functioning condition of your SHW machine by means of our wide selection of customer-specific upgrades. Whether you want to offer your customer a greater choice through new production facilities or increase the efficiency of your operation through shorter setting-up times SHW Werkzeugmaschinen always has a suitable solution for you. Your benefits
  • expansion of your production facilities
  • minimised processing times
  • reduced setting-up times
Our services
  • spindle extensions
  • angular milling heads
  • touch probes
  • add-on rotary tables
  • Pick-Up-Station for oversized tools
  • (Brankamp) collision monitoring
  • numerous additional upgrade options

In the event of a machine breakdown, your machinery’s down- time can be reduced to a minimum through our extensive stock of stores and efficient inventory management and guarantee original manufacturer quality down to the last detail. In addition, you can be certain that the spare part is a perfect match with your system. Our spare parts service will help you identify the correct spare part and will forward it to you in the shortest time possible. Within Germany, you can also request to receive a spare part in a few hours.

Your benefits

  • service and spare parts from a single source
  • security against counterfeit products
  • highest standard of spare parts with original components
  • minimised downtimes
  • convenient to order by phone, fax, e-mail or letter

Unsere Leistungen

  • technical support in identifying the parts
  • constant optimisation of spare parts
  • extensive warehousing of original parts
  • shortest delivery times possible
  • provision for both current and older system programmes
  • extensive outgoing goods inspection with documentation
  • delivery of warehoused parts within 12 hours (within Germany)
  • express delivery around the globe within 24 hours

We optimise your spare part inventory by targeted supplementation with critical spare parts. This means that should there be an accident, you can always be sure that the most essential parts are directly on hand.

This also includes wear parts, parts with key functions and components that are difficult to deliver. Our advisory service provides recommendations to suit your needs. You decide which parts you want to stock.

Your benefits

  • minimised downtimes
  • cost savings through own spare part exchange

Our services

  • inventory of your spare part warehouse
  • advisory services regarding optimisation of your spare part inventory
  • guarantee of optimum availability of downtime-critical parts

Through upgrades and modernisation your system always remains state-of-the-art. We call this programme Retro_fit, it increases the efficiency of your systems presenting new possibilities for use. Our service team optimises your system to suit you – and according to your wishes and needs.

Your benefits

  • standardised and customer-specific upgrade kits with all-inclusive prices
  • fast and dependable implementation of upgrades
  • state-of-the-art upgrades
  • provision of spare parts for at least ten years
  • precision of a new machine
  • higher machine availability
  • guarantee period: 6 months

Our services

  • we assume responsibility for the entire organisation and handling process
  • system dismantling at the old location
  • transport, build-up and initial system start-up
  • shortest implementation time possible owing to many years of experience
  • ready-made exchange components
  • if required: Rental machine
  • major inspection of your system regarding its condition
  • initial start-up

Services

Downtimes cost a lot of money. And because every minute counts, SHW Werkzeugmaschinen always offers appropriate exchange or rental equipment. You continue production; in the meantime, we repair your damaged components. Afterwards, you also have the option of buying the exchange components from us. Removal and installation is conducted quickly and reliably by our experts.

Your benefits

  • minimised downtimes
  • reconditioning at a fixed price
  • always state-of-the-art

Our services

  • local removal and installation
  • timely delivery after incoming order
  • competent and quick repair of damaged components

Our competent staff has extensive know-how to ensure your system gets off to the best start possible. We deliver, assemble and start-up your SHW machine in your factory. We can train your staff in correct operation of the machine so that production start-up is a success.

Your benefits

  • minimised start-up phase
  • exact knowledge of the system’s functions
  • high efficiency from the first day of operation

Our services

  • professional delivery and assembly of your SHW machine
  • professional commissioning
  • inspection of contractually-defined functionality

We bring your machine to where it’s needed. Take advantage of our many years of experience in relocating machines across continents. We make sure that your system is expertly dismantled, transported and put into operation again without a hitch. You have just one contact partner who is responsible for the entire handling process.

Your benefits

  • dismantling and initial start-up from a single source
  • everything is in safe hands thanks to our many years of experience
  • fair and transparent price
  • precise scheduling enables accurate production planning

Our services

  • assume responsibility for the entire organisation and handling process
  • only one contact partner for the entire relocation process
  • dismantling of the system at the previous location on an agreed date
  • safe transport of the system to its final destination
  • installation and initial start-up of the system at its final destination
  • shortest implementation time possible owing to many years of experience
  • earliest possible notice of the commissioning date
  • if required: Rental machine

We have a great range of second-hand machines on offer – an interesting alternative to a new investment. After a general reconditioning and modernisation by SHW Werkzeugmaschinen, the second-hand machines we provide have full guarantee. Competent SHW employees take on responsibility for local installation, initial start-up and on-the-job briefing. We will also gladly look for suitable second-hand machines specifically for you.

Your benefit

  • significantly lower acquisition costs compared to new machine
  • immediate availability
  • full guarantee
  • installation, initial start-up and on-the-job briefing conducted locally
  • CE certification for your second-hand machine possible

Our services

  • complete reconditioning and modernisation
  • buy-back of your machine
  • on request, we will look for the right financing for you

We offer attractive financing options, permitting you to remain flexible when purchasing your new SHW machine. For this purpose, SHW Werkzeugmaschinen cooperates with trusted institutes who will act as a reputable, experienced and compe- tent premium partner. We would be pleased to work out a financing and leasing offer with you.

Your benefits

  • greater financial flexibility
  • protection of liquidity
  • improvement in balance structure
  • greater scope for investments
  • reliable calculation basis with optimised cost schedule

Our services

  • referral to reliable financial service provider
  • assistance during execution of a contract